A scripted flow handles the case that looks like last week's. The one with a missing field stops the queue and waits for a person, and nobody sees it until morning.
A scripted flow handles the invoice that looks like last week's. The one with a missing PO number stops the queue and waits for a person.
A new supplier format, a new field in the CRM, a new approval rule. Each one means someone rewrites the script.
When a flow fails silently at 3 a.m., the first sign is a customer email the next morning.
An agent reads the case, decides what to do with the tools it is allowed to use, and hands the odd ones to a person. Every step is written to a log you can read.
Three layers, each one tested on its own before an agent is trusted with a real case.
What each agent may do, and what it must ask about.
How the agents pass a case between them.
The tools the agents use are your systems.
Four phases from one process on paper to agents running it.
Pick one process, walk it end to end, write the failure cases.
One agent at a time, on real cases, read-only first.
Wire the trigger, the hand-offs and the human step.
Ship, watch the log, hand over.
The routine leaves the inbox. People keep the decisions.
The agent handles what it can and writes down why it stopped on what it could not. The person opens a case with the evidence attached.
A new supplier or a new field is handled by the agent reading the document, so the flow keeps running while the layout changes.
Trigger, actions, tools called, the result. One log per run, readable by the people who own the process.
| Side by side | Scripted automation | Agentic workflow |
|---|---|---|
| Decisions | Fixed rules on known fields | Read from the case, within set limits |
| A new document layout | Breaks until someone rewrites the script | Read like any other |
| Exceptions | Stop the queue | Go to a person with the evidence |
| Volume | One at a time, in order | In parallel, flagged cases in one list |
| Record | A status code | Every action, input and result per run |
A scripted flow follows the rules it was given and stops at anything else. An agent reads the case and chooses an action from the tools it is allowed to use. It still has limits: the tools, the budget per run, and the cases it must hand to a person are all set by you.
Routine work with documents or records and a few exceptions: invoice processing, ticket triage, order intake, onboarding checks, report preparation. The first one we pick together in discovery, by volume of manual work and by how clearly done can be measured.
Discovery is two weeks at a fixed price. The first agent runs on historical cases within weeks, in read-only mode. Writes are enabled once its decisions match the team's on the agreed sample, and a week in shadow mode comes before autonomous runs.
We are a small team of senior specialists. We pick the right model and the right layer, and we build the least machinery that does the job. You get a call with an engineer, not a sales deck.
